Privacy Policy

1. Scope and Purpose

This Privacy Policy describes how Branddy LLC (“Branddy”, “we”, “us”, or “our”) collects, uses, shares, and protects the personal data of customers and visitors to branddy.net when they purchase or interact with our digital products and services, including Online Store Creation, courses, guides, DFY services, and access to the “Himalaya” community on Skool.

2. Data Controller

- Legal Name: Branddy LLC

- Registered Address: 8 The Green, STB, Dover, Delaware, 19901, USA.

- Contact Email: [email protected]

- Phone: +34 624 33 41 07

3. Data We Collect

3.1. Data Provided Directly by the Customer

- Name & Company Details: First and last name, company name and position (if applicable)

- Contact Information: Email address, phone number

- Billing Information: Billing address, tax ID, invoice history

3.2. Payment Data

- Card Details: Number, cardholder name, expiry date, CVV — processed exclusively by Stripe under PCI-DSS standards. We do not store or access full card details.

3.3. Usage & Browsing Data

- Technical Data: IP address, browser type, operating system, device used

- Behavioral Data: Pages visited, session duration

- Cookies & Similar Technologies: Web beacons, local storage to analyze traffic, maintain sessions, and personalize your experience

3.4. Support & Community Interaction Data

- Support Tickets & Chat Logs within our helpdesk

- Forum & Group Participation records in the “Himalaya” community

4. Purposes of Processing

We process your data to:- Fulfill contracts and manage delivery/access to products and services

- Process payments and issue invoices via Stripe

- Send transactional communications (order confirmations, invoices, access notifications)

- Provide customer support (respond to inquiries and resolve issues)

- Send marketing communications and promotions (with your prior consent)

- Analyze site and service usage to improve our offerings

- Comply with legal, tax, and accounting obligations

5. Lawful Basis for Processing

- Contract Performance: To fulfill our service agreements with you

- Consent: For marketing communications and non-essential cookies

- Legal Obligation: To meet tax, accounting, and anti-money laundering requirements

6. Data Retention

- Customer & Billing Data: Retained per tax/accounting law (minimum 5 years)

- Browsing Data & Cookies: Up to 12 months or until consent is withdrawn

- Support & Community Data: While you maintain access plus 24 months after last interaction

7. Data Sharing

We do not sell or rent personal data. We may share data with:- Stripe: Secure payment processing (PCI-DSS compliant)

- Hosting Providers: AWS, DigitalOcean, etc., for platform uptime and security

- Email Platforms: Mailchimp, SendGrid for newsletters and transactional emails

- Analytics Services: Google Analytics, Hotjar (with your cookie consent)

- Legal Authorities: When required by law or court order

8. Your Rights

You have the right to:- Access: Confirm and request a copy of your data

- Rectification: Correct inaccurate or incomplete data

- Erasure: Delete data that is no longer needed

- Restriction: Limit how we process your data

- Portability: Receive your data in a structured, machine-readable format

- Objection: Object to processing for legitimate reasons or direct marketing

- Automated Decision-Making: Opt out of profiling with legal effect

- Withdraw Consent: At any time, without affecting prior processing

To exercise any right, email [email protected] with a copy of your ID. We will respond within 30 calendar days.

9. Security & Confidentiality

We implement technical and organizational measures, including:- Encryption: TLS/SSL on all site pages and payment flows

- Access Controls: Role-based permissions and strong password policies

- Backups: Regular encrypted backups of critical systems

- Staff Training: Ongoing data protection and security awareness

- PCI-DSS Compliance: Via Stripe for payment data

10. Cookies & Similar Technologies

- Essential Cookies: Authentication, session management, site functionality

- Preference Cookies: Language, region, display settings

- Analytics Cookies: Usage data to improve the platform (require consent)

- Marketing Cookies: Personalized advertising (require consent)

Manage or disable cookies via your browser or our consent banner at the bottom of branddy.net.

11. International Transfers

When transferring data outside the EEA, we apply appropriate safeguards such as EU Standard Contractual Clauses or recognized frameworks to ensure data protection.

12. Minors

Our services are for individuals aged 18 or older...

13. Policy Updates

We may update this Privacy Policy to reflect changes in laws or business practices. The current version will always be posted at branddy.net with its “Last Updated” date.

14. Contact & Complaints

For questions, concerns, or to file a complaint, contact our Data Protection Officer at [email protected] or by mail at the address above. If unsatisfied, you may lodge a complaint with the relevant supervisory authority (e.g., FTC in the U.S.).